Learn How To Optimize Your Subscribers’ Journey

Learn How To Optimize Your Subscribers’ Journey

If you're working from home right now like we are at Trendline, you might find yourself so overwhelmed with your daily activities that you find it difficult to break out of the “business as usual” mold. Looking for something to switch up your routine? Try something new and innovative. You may be missing out on the bigger picture–your target market’s brand journey. Start By Understanding Your Audience Identifying your audience for each campaign is key. Before getting started, stop and take some time to really dig into your subscriber base by analyzing your data. Some important details to look at include: Age Location Buying needs Where/how your subscribers will be viewing your message Where your subscribers are in the buying cycle By analyzing the data you already have, you can begin to have a better understanding of your audience and how they react to your messaging. While analyzing the data, you may discover that you don't have enough data to really understand your...
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How Should Your Messaging Change in Response to COVID-19?

How Should Your Messaging Change in Response to COVID-19?

Please consider the following when discussing COVID-19 messages: “Learn to respond, not react” - Tara Brach. I’ll get right to it. Please consider if your company should send a message about COVID-19 at all. Is your message news or noise? Everyone is aware of the situation, but as Gartner nicely points out, brands must consider how your message will impact an inbox that is already piling up with COVID-related messages. “Littering your customers’ inbox with indistinguishable and interchangeable emails won’t reduce customer worries; what will do that are messages that lead with customers’ WIIFM—‘what’s in it for me?’” —Beware of Virtue Signaling or Outright Greed in Brand Communications About COVID-19, Gartner We couldn’t have said it any better. If you are certain your message is going to add value to your subscribers, then also consider how your messaging must change with this new normal. Few people want to hear a CEO’s perspective on the situation unless it includes some description of how their company is reacting...
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How Will Consolidation in Email Deliverability Providers Affect You?

How Will Consolidation in Email Deliverability Providers Affect You?

If you follow email industry news, you've most likely recently seen stories about deliverability services provider Validity buying up two deliverability software vendors: Return Path and 250ok. It's natural to wonder what these and other acquisitions in the email space might mean for your own efforts to improve deliverability, or for the industry as a whole. Here's our take: Validity's two acquisitions mean that the industry's top three stand-alone deliverability services are now part of other organizations, beginning when Validity bought Return Path in May 2019 and when email services provider SparkPost bought eDataSource in October 2019. These consolidations will likely bring fewer service options to companies working on their own with a single company. However, they won't affect Trendline's ability to pinpoint and help you solve nagging issues like delivering emails into the inbox. What is Email Deliverability? Service over software These consolidations, and even the potential loss of one or more of these services, won't affect our ability to provide deliverability services because we...
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Create a Seamless Customer Journey with Omnichannel Marketing

Create a Seamless Customer Journey with Omnichannel Marketing

Managing the customer journey is one of the most important slices of your business’s operations. Knowing how your customers buy, what engages them, and what ticks them off is the ultimate knowledge. Why? Because competition is stiff and good customer service is what’s going to set you apart. Think about it: If you want to buy a simple t-shirt from the mall, how many store options do you have? Probably more than you can count. And of those stores, each has a creative and enticing way to get you into their store to buy. It’s even harder in a digital world where you don’t have the smiling face of a sales associate at the door, but you do have copious amounts of information and product reviews. This large amount of information can be extremely overwhelming for someone looking to buy–especially when they’re dishing out a big sum when they complete the purchase. Understanding your customer’s journey can help you make...
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