AMPscript Pitfalls to Avoid in Salesforce Marketing Cloud

AMPscript Pitfalls to Avoid in Salesforce Marketing Cloud

One of my favorite aspects of working in Salesforce Marketing Cloud is the ability to use AMPscript. It allows the emails I code to be highly dynamic and personalized to subscribers, and it's easy to learn. But when you have been working with AMPscript as long as I have, it is easy to neglect the basics when moving higher, further, faster. Here are some pitfalls to try and avoid when using AMPscript: SYNTAX AMPscript is wonderfully easy to learn, but the rules are finite. For the script to work properly, you have to use two (count them: TWO) percentage marks to begin, end, and interpret the code. If you don’t have two, it will not work. While this seems simple, the simplicity is exactly what makes it easy to overlook. When you have a subject line set to dynamically render and it doesn’t, start by checking the percentage marks. It is also important to use the correct delimiter–which depends on if you are...
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Think Like a Designer to Increase Email Metrics

Think Like a Designer to Increase Email Metrics

Form and function are the most important elements in determining a design’s success, but understanding what that looks like and how it works is a challenge all marketers face. If an email looks great but functions horribly, you will lose out on clicks. If it functions well but looks amateurish, you will also lose out on clicks and, most likely, the respect of your subscribers. Balance is the key. However, it can shift depending on various factors. Some of these factors are easily identified, while others rely on designer instinct. But what if you aren’t a designer? Being able to think like one can have a positive impact on your next email campaign. Keep in mind the fundamental goals of an email: To communicate a message To engage and entice interaction To uphold brand integrity To adapt to the target audience With these goals in mind, adapt them for your purposes. For example, you want to send a sale-promoting email, where users...
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4 Keys to Better Email Deliverability

4 Keys to Better Email Deliverability

For almost a decade, email has laid claim to the title of Highest ROI–over all other direct marketing channels. For every $1 spent, email marketing generates $42 in ROI. For many companies, email has become the foundation of their digital marketing programs. As marketers, you have spent years honing your email expertise, refining your strategies, and improving your campaigns. Yet, according to a Return Path study, even though global inbox placement rates (IPRs) were up overall, still only approximately 80% of messages from legitimate senders were delivered into subscribers' inboxes in 2018. What is Email Deliverability? What’s Happening Here? Many attribute the overall improvement to the GDPR and CASL laws’ consent requirements generally improving the overall quality of leads and lists for senders in the EU, Canada, and even tangentially in the United States. However, this doesn’t mean it’s time to relax. Rather, it’s more important than ever to be sure that you’re getting in the inbox because your competitors are that much more...
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COVID-19: 10 Things You Can Work On Right Now

COVID-19: 10 Things You Can Work On Right Now

As we continue to learn more about COVID-19, email marketers must quickly adjust to the new normal. Current market conditions are demanding marketers shift priorities and make last-minute strategic changes. We must now reflect on our current programs and decide whether or not we should send that COVID-19 email at all. We are embarking on a time where there are no playbooks, no easy answers, and no crystal balls that can say exactly when and how the COVID-19 crisis will play out. As marketing leaders, we're obligated to rethink our value proposition and how we engage with customers to ensure our businesses' long-term stability. This an opportunity to maximize your productivity and position yourself for future success – accelerating your digital transformation. What processes can you optimize or update to make these campaigns run more smoothly in the future? How does your product evolve for the foreseeable future? Where can you drive growth through testing and innovation? Embrace whatever downtime you may...
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Data Hygiene: More Important Than Ever

Data Hygiene: More Important Than Ever

In 2019, we witnessed a long series of data breaches at corporations like Facebook, Toyota, and MyFitnessPal. These attacks have been carried out by hackers seeking customer’s credit card numbers, user passwords, internal documents, and emails. As a result, privacy has come to the forefront of consumer minds. A recent study reported that only 25% of consumers believe that most companies are handling their personal data responsibly. This lack of consumer trust means that companies must ensure that they are doing everything they can to safeguard their customers’ privacy–consumer trust is imperative. If you aren’t carefully managing your own customer data, you’re not just running the risk of being flagged as spam and decreasing your ROI. Companies that don’t adhere to industry best practices (or the law in the case of CASL or GDPR) risk putting their brand’s reputation in jeopardy and could be hit with significant fines and penalties. Data hygiene is more important today than ever before. Data Hygiene Explained Data hygiene...
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3 Ways to Support Your Clients During COVID-19

3 Ways to Support Your Clients During COVID-19

This is new territory for all of us. In a world where success normally correlates with planning ahead, companies have had to make a big shift. In some cases, we’ve had to plan, strategize, and execute marketing strategies—all on the same day. In uncertain times, it’s important to stay connected and remember to simply “feel.” “Feel” as a client partner, “feel” as a marketer, and most importantly—“feel” as human-being. Here are three ways that we're seeing marketers lead with courage: Write with Care It’s more critical than ever to work closely with client partners to review content that’s in-market to make sure it’s written with care. Now is the time to show customers that you value them (beyond how they contribute to your bottom line). Lead with Understanding A COVID-19 email doesn’t make sense for every brand, but showing humility and that you care does. It’s important to practice intentional listening. Listen to what your clients need, understand their goals, embrace unexpected shifts in business,...
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