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Email lists are the key to creating and maintaining customer relationships post purchase. Converting customers into subscribers is a great way to create brand loyalty and repeat purchasers. With CASL in force now, keeping your list healthy and growing is an increasingly important aspect to Canadian email marketers.
We are often asked by our clients and the start-up business community how to build an effective (and compliant) email list. This blog will cover why it is important to develop an engaged customer email list, and ways in which some of our clients have successfully grown their email lists.
The most important reason to develop an email list is the potential profits that it can generate for any business. Regardless if you are B2B or B2C, your email list is your most effective community-building tool and can deliver significant ROI.
People are not going to your website each day to check for updates, but they do check their emails every day. Current stats show that people check their email 15 times per day. Further, with growth in the mobile device market, people are accessing their emails on the go more often. Research shows that people are opening emails from their mobile device about half (50%) of the time.
Gaining your customer’s email address is a huge sign of trust. They may already have a clogged inbox, and the fact that they have given you their email shows commitment to your company. In return, you need to ensure that you nurture and provide that customer with valuable and relevant content.
There are many different methods of presenting an email opt-in form on your website. You can choose to have it as the first thing the customer sees or as a delayed overlay that’s permanently set in the top bar of the website. Sign up for our newsletter here.
You have probably visited a website where you were greeted with a pop-up box asking you to subscribe to their newsletter/blog/course. An email’s pop-up typically has a quick line describing the subscription. This is a simple and effective method, but remember that you are building trust with your customers. You need to be transparent about what you will be using their email for (i.e., contests, promotions, upcoming courses, etc.).
Giving your customers something in exchange for their email address can drastically increase your chances of getting their email. Many successful companies offer free e-books or webinars on the topics that are relevant to the company and customer. But remember that under CASL this is considered implied consent. You have 6 months to transition that email address to express consent, or you must remove them from your list (or else risk a heavy fine). Check out our Resources page for more inspiration.
Looking for more email list growth strategies? Contact Us.