2 minute read
Company wins more customer satisfaction awards than any other email marketing participants
AUSTIN, Texas – September 28, 2017 – The Relevancy Group, a market research and advisory services company, recently completed its annual Email Marketing Agency Evaluation and Trendline Interactive came away the clear winner in customer satisfaction with a total of eight Relevancy Ring awards – five gold and three silver.
After reviewing nearly 400 different data points per vendor, The Relevancy Group concluded that “Trendline Interactive customers reported overwhelmingly high satisfaction scores across the entire range of the firm’s services.”
“The outcome of The Relevancy Group’s work clearly validates our core approach — if you focus on customer satisfaction, growth will follow,” said Morgan Stewart, Trendline Interactive’s Co-Founder and CEO. “We’ve set a high bar for ourselves and our clients. It’s satisfying to know that our customers recognize the effort and an independent party has confirmed our leadership position in the email marketing industry.”
The Relevancy Group invited over a dozen email marketing agencies to participate in the research, all of whom serve mid-market companies in the U.S. and Canada and large enterprise clients worldwide. The company interviewed client references, collected anonymous satisfaction data, and scored each vendor relative to their presentation of an email marketing program for a fictional company.
As a result, Trendline Interactive was awarded five gold awards in account management, creative production, strategy, technical, and customer support. The company’s three silver awards were in analytics, technical services, and educational resources.
The Relevancy Group also recognized Trendline Interactive for its capabilities in quality assurance, platform expertise, and employee tenure, and highlighted that “their creative work was among the best we saw.”
“Trendline Interactive’s deep expertise across all facets of email marketing and their focus on innovation makes them an excellent choice for any organization looking for a full-service email marketing agency,” concluded The Relevancy Group.
About Trendline Interactive
Trendline Interactive is the fastest growing full-service email marketing agency in the US. Launched in 2010, we have offices in Austin, Chicago, and Portland. Our thinking, our language, and our technological expertise is email marketing. At Trendline, email is what we do. For more information, contact Trendline Interactive at 512-717-4097.
About The Relevancy Group
The Relevancy Group (TRG) educates the market on emerging trends and the imperative tactics needed to foster trust with customers. TRG provides market research and advisory service and produces dozens of surveys, research reports, and webinars each year. They also publish The Marketer Quarterly a digital magazine for marketers by marketers.
Find the official press release here.
Read the full 2017 Email Agency Buyer’s Guide here.
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