What We Did
Master Template Design
Platform Support and Journey Development
SMS & Push
Banfield Pet Hospital is the largest general veterinary practice in the United States with more than 1,000 Hospitals and growing. The company employs over 3,600 veterinarians committed to providing high-quality care to over three million pets annually. Banfield is committed to its purpose because pets make a better world for us.
Banfield Pet Hospital originally came to Trendline with the following goals:
Increase revenue by decreasing appointment no-shows and health plan payment expirations
Increase visibility into customer satisfaction
Drive customer engagement through new email creative
Banfield also sought our help with navigating their current platform, and the business was considering making the switch to a different system.
Trendline was tasked with performing a strategic audit to take a holistic view of Banfield’s current operations, finding areas of improvements, and making recommendations to propel Banfield forward.
First, Trendline recommended that Banfield continue using Salesforce Marketing Cloud...