Buyer trust: the overlooked factor in deliverability

Buyer trust: the overlooked factor in deliverability

When you discover that your email messages are going to your subscribers' spam folders, you're probably going to blame the ISPs first. After all, you never sign up subscribers without their permission. If you're already using opt-in, why are you having deliverability issues? The answer is that deliverability is a complex network of factors in which senders, ISPs and subscribers play roles and is rooted in buyer trust.  Buyer trust begins with permission and getting to the inbox. Then, it broadens into the relationships you build with your subscribers. This is a tall order – it's not something you can fix with an algorithm tweak here and there. And you must be able to collect and use your customer and subscriber data at a much higher level than just inserting a first name in the subject line.  But the reward is just as big: conversions and long-term engagement. After all, isn't that why you invest in email marketing?  You should be able to answer three...
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What is a deliverability audit?

What is a deliverability audit?

What comes to mind when you hear the word ‘audit?’ We bet you don’t automatically think of email deliverability. Many businesses are completely unaware that they might have email deliverability issues. In fact, most marketers aren’t totally sure what the word ‘deliverability’ means. Some are simply uneducated on the subject, and others are afraid to investigate how their email program is performing. However, deliverability issues can have quite a detrimental effect on revenue. And because you cannot begin making improvements if you don’t know what’s wrong, an email deliverability audit is a great place to start. The audit will uncover areas in need of improvement to enhance your program’s ROI. When an email is delivered, it means it made it to the intended recipient. Deliverability, on the other hand, is the measure of how many emails make it into each recipient’s primary inbox (as opposed to the “spam” or “junk” folder, or even the “promotions” tab). If your emails aren’t landing in...
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What do your ESP metrics really tell you about your deliverability?

What do your ESP metrics really tell you about your deliverability?

Knowing the deliverability of your email campaigns is essential to understand how well it's doing. It also can be one of the hardest metrics to nail down. You might think you know your deliverability because you can look at the dashboard in your email service platform and see that 99% of your emails got delivered. That's your delivery rate – the percentage of emails that were received successfully by an email server or ISP.  However, that's not the same as your deliverability. Deliverability measures how successfully your email messages reach your subscribers' inboxes instead of being routed to their spam folders or getting blocked outright by an ISP's filters. That's an important difference because, for many subscribers, out of sight means out of mind.  The 2021 Consumer Email Tracker published by the UK's DMA found 46% of subscribers say they check their spam folders at least daily, and 11% say they check it at least hourly. What we don't know, however, is how...
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How ARC can keep forwarded emails out of spam

How ARC can keep forwarded emails out of spam

Email is the original social channel, thanks to email forwarding. We'll bet that the minute computer salesperson Gary Thuerk sent that famous email message to 400 prospects back in 1978, many of them forwarded it on to their friends.  Forwarding messaging is one of the most popular email activities. By 2015, 1 in 21 commercial messages was being sent on to other recipients. For email marketers, it also expands your reach and exposure without any effort on your part. Besides person-to-person forwarding, many email users also forward their messages automatically from one email service to another (from Gmail to Yahoo, for example) so they can read email from multiple email addresses in one inbox.  But a forwarded email can actually end up in the spam folder instead of the inbox. It all has to do with email authentication, which verifies that the senders and messages are legitimate. If your emails are authenticated properly, messages that get forwarded have a better chance of hitting...
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Apple’s “Mail Privacy Protection” is an Earthquake for Email Marketers

Apple’s “Mail Privacy Protection” is an Earthquake for Email Marketers

Apple introduced new privacy features at its annual Worldwide Developer Conference in June, and the impact they will have on email marketing is nothing short of an earthquake. The Mail app in iOS 15, iPadOS 15, and macOS Monterey will now allow users to opt-in what they are dubbing "Mail Privacy Protection," which will effectively break the "open rate" and all of the data that traditionally comes with it. Apple's guidance for marketers sums the changes up quite succinctly: "If you've been using remote images to measure the impact of your campaigns, there are a few changes to be aware of. Since Mail content may be loaded automatically after delivery, the time of Mail viewing will no longer be correct. And since that content is loaded without revealing people's IP addresses and without detailed headers, the location and type of device reading the Mail aren't revealed. And you'll see your emails as being opened, regardless of if the user read it...
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What you need to know about the Consumer Data Protection Act

What you need to know about the Consumer Data Protection Act

Jan. 1, 2023 – Put this date in your calendar and circle it in red. It's the day the second major state law governing consumer data privacy and security goes into effect, and it will likely affect your company's operations. I'm talking about Virginia's Consumer Data Protection Act – commonly referred to by its acronym CDPA, which sounds like two other major data laws, the CCPA (the California Consumer Privacy Act), and GDPR, the European Union's General Data Protection Regulation.  If your company revamped its data policies to comply with GDPR, CCPA or both, you're probably in a good position to comply with CDPA. If not, you now have 8.6 million more reasons (that's Virginia's estimated population as of 2020) to get your data processes, procedures and policies in order.  Like CCPA and GDPR, Virginia's CDPA has many implications for marketers.  In this post, I'll present a general introduction to CDPA, how it compares with CCPA and GDPR, and what you need to...
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Are you sending too much email?

Are you sending too much email?

Marketers shape their email strategy by asking questions. Many companies ask if they send too many emails—and often assume that they do. This is most likely based on a slew of reports and research studies asking questions along the lines of “Why do you unsubscribe from email?” It’s a fair question and, through our experience, we’ve found that people almost always cite frequency as one of their main reasons for unsubscribing.  With that information in hand, email marketers tend to assume they do send too many emails. But this survey question is extremely generic, lacks context, and therefore can be misleading. For all we know, the respondents could be referring to the average email from the average company. However, ask the same exact users which companies do the best job communicating with them through email, and they're likely to list a company that sends them more than one email per week. In fact, we find that companies who send subscribers emails multiple times...
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How Will Consolidation in Email Deliverability Providers Affect You?

How Will Consolidation in Email Deliverability Providers Affect You?

If you follow email industry news, you've most likely recently seen stories about deliverability services provider Validity buying up two deliverability software vendors: Return Path and 250ok. It's natural to wonder what these and other acquisitions in the email space might mean for your own efforts to improve deliverability, or for the industry as a whole. Here's our take: Validity's two acquisitions mean that the industry's top three stand-alone deliverability services are now part of other organizations, beginning when Validity bought Return Path in May 2019 and when email services provider SparkPost bought eDataSource in October 2019. These consolidations will likely bring fewer service options to companies working on their own with a single company. However, they won't affect Trendline's ability to pinpoint and help you solve nagging issues like delivering emails into the inbox. What is Email Deliverability? Service over software These consolidations, and even the potential loss of one or more of these services, won't affect our ability to provide deliverability services because we...
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Double Opt-in:  Increase Your Email Deliverability and Open Rates

Double Opt-in: Increase Your Email Deliverability and Open Rates

When it comes to email marketing, companies and organizations are faced with a choice: Should they use double opt-in or single opt-in when acquiring new email subscribers? Ultimately, email senders have to choose between list size and list quality. What Is the Difference between Double Opt-In and Single Opt-In? A popular form of opt-in is called the single opt-in, in which the user agrees to receive an email by simply checking a box, or leaving a pre-checked box checked, or entering their email address when they visit a website. Upon submission, the subscriber immediately begins receiving email marketing messages. With this form of opt-in, people are prone to forget they “asked” to be emailed in the first place and can mark your message as spam. This form of opt-in tends to generate more bounces, blacklisting, spam trap hits, and other nasty stuff that can adversely affect your deliverability rates. With double opt-in, a new email subscriber signs up on your site and provides...
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Future of Email Marketing – The Workhorse Becomes A Racehorse

Future of Email Marketing – The Workhorse Becomes A Racehorse

Email marketing continues to be the reigning champion of digital marketing. Not surprising when you consider every dollar spent on email marketing produces $44 in return. Yet, the broad perception of email marketing is that of a workhorse – tried and true – content to keep toiling away with a daily ration of oats and water. But what happens to a workhorse when the track begins to change? What happens when routine no longer gets the job done? In an age of increasing demand for hyper-personalized customer experiences across devices, the track has changed. To stay competitive, enterprise organizations today must have a strategy to fully leverage sophisticated automation, segmentation, and dynamic content capabilities at scale. They need to maximize their data for uniquely tailored content that drives engagement, maximize deliverability to ensure that uniquely tailored content actually reaches their subscribers, and grow their subscriber base with an informed acquisition strategy that builds brand loyalists. All the while ensuring compliance...
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