Recruit More Guests and Create a Global Look for Email

Recruit More Guests and Create a Global Look for Email

What we did: New Creative Approach Responsive Layout Creative Animation Performance Testing Airbnb is an online marketplace that enables people to list, find, and rent private lodging spaces for a small processing fee. It has over 1,500,000 listings in 34,000 cities and 191 countries. The Brief Airbnb needed more guests to become hosts, and establish a global look for their email communications. However, previous Airbnb email campaigns lacked a consistent brand look, and overall engagement with email communications was low. The project involved finding new ways to communicate the benefits of hosting in a clear, simple, and motivating way, while redefining the email’s creative layout to improve engagement—all in just one email. The Story Trendline stepped in to develop a new creative approach to Airbnb’s email. This strategy included a responsive layout that progressively enhanced with a full width background using CSS animation to grab subscriber interest. After a successful test performance, the redesign’s layout would be applied to the rest of Airbnb’s email communications. Trendline’s new...
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Value Creation Through Testing

Value Creation Through Testing

What We Did
 Strategy Audit Testing Strategy Master Template Design Platform Support and 
Journey Development SMS & Push                 Banfield Pet Hospital is the largest general veterinary practice in the United States with more than 1,000 Hospitals and growing. The company employs over 3,600 veterinarians committed to providing high-quality care to over three million pets annually. Banfield is committed to its purpose because pets make a better world for us.   The Brief  Banfield Pet Hospital originally came to Trendline with the following goals: Increase revenue by decreasing appointment no-shows and health plan payment expirations Increase visibility into customer satisfaction Drive customer engagement through new email creative Banfield also sought our help with navigating their current platform, and the business was considering making the switch to a different system. Trendline was tasked with performing a strategic audit to take a holistic view of Banfield’s current operations, finding areas of improvements, and making recommendations to propel 
Banfield forward. The Story First, Trendline recommended that Banfield continue using Salesforce Marketing Cloud...
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Trendline’s Top 10 Articles of All Time

Trendline’s Top 10 Articles of All Time

August marks Trendline’s 10-year anniversary, and we’ve had a lot to say! Here’s a list of our top-read articles of all time. From holiday emails to deliverability resources, there has been no shortage of Trendline content through the years. 10. Overview of the Enterprise Email Service Provider Landscape The Enterprise Email Service Provider (ESP) landscape continues to evolve, and choosing which platform is right for you can be a challenge. Learn from Trendline’s CEO, Morgan Stewart, about the strengths and weaknesses of each of the ESPs. 9. The Best QA Process to Produce Error-Free Emails Our QA process at Trendline not only needs to produce and test error-free emails but do it as quickly as possible. Trendline’s VP of Email Operations, Molly Privratsky, gives the full scoop on how the QA Team maintains a high error-free rate at blinding speeds by utilizing the Litmus tool. Read the full case study. 8. Soft Bounce vs. Hard Bounce: What’s the Difference? So your email bounced. What caused...
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Reactivate Your Inactive Subscribers Fast

Reactivate Your Inactive Subscribers Fast

Do you have a higher number of active subscribers than inactive subscribers? If your inactive list is overflowing, it represents opportunities you can leverage for improving your email marketing results. Read on to find out why not all is lost when your subscribers become inactive. Fact: It’s not uncommon for brands of any size or industry to have email subscribers who aren’t engaging. However, it’s our job as marketers to not only grow your database and engage active users but to also leverage reactivation campaigns in order to engage those who have become inactive. “It’s Not You; It’s Me” Why are the users inactive? There are several potential reasons: Change in email address/dormant email address Lack of interest from subscriber/engaged by a different brand Desire different service/product due to change in the customer lifecycle Inability to receive your email (soft or hard bounce–check your delivery rates, too!) Overwhelming amount of email in their inbox Signed up for one reason in particular but began...
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How to Grow Your Email Marketing List

How to Grow Your Email Marketing List

Email lists are the key to creating and maintaining customer relationships post purchase. Converting customers into subscribers is a great way to create brand loyalty and repeat purchasers. With CASL in force now, keeping your list healthy and growing is an increasingly important aspect to Canadian email marketers. We are often asked by our clients and the start-up business community how to build an effective (and compliant) email list. This blog will cover why it is important to develop an engaged customer email list, and ways in which some of our clients have successfully grown their email lists. Why is it Important to Have an Email List? The most important reason to develop an email list is the potential profits that it can generate for any business. Regardless if you are B2B or B2C, your email list is your most effective community-building tool and can deliver significant ROI. Fact: Trendline clients have seen $42:$1 ROI. People are not going to your website each day to...
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4 Ways To Perfect Your Call-To-Action

4 Ways To Perfect Your Call-To-Action

Looking for more leads? A better conversion rate? There’s one surefire way to help achieve them–have a crystal clear call-to-action (CTA). Here are four steps you can take to make your CTA stronger than ever before. What Is A Call-To-Action? “Sign up!…Please?” Considering the estimation that we see up to 5,000 ads per day (Walker-Smith), it’s safe to say we’ve all seen and heard calls-to-action, even if we don’t know the explicit term. A call-to-action is as implied–a form of communication that encourages someone to engage with a service, sign up for an email newsletter, download a piece of content from a site, or purchase a product. Essentially, it’s the CTA copy that closes the deal between you (the company) and a paying customer. As an email marketing agency, we’re nothing short of obsessed with having every communication we send have a sharp CTA to help maximize ROI and engagement among end-users. As a result, we have come up with our four best tips on how to...
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People Don’t Read–They Scan

People Don’t Read–They Scan

You may have heard that digital readers don’t read–they scan. Some people even suggest that our brains have adapted to this new way of “reading,” meaning novelists should be alarmed. But what about digital marketers? Should we be alarmed, too? Well, there was a stat bobbing around recently that said humans now have an eight-second attention span, one second less than that of a goldfish. While it takes approximately 8.5 seconds to debunk that stat, we do know that the people who are “reading” our digital marketing messages are often just bumping their nose on the glass and moving on. Readers spend three seconds or less on an email message Some solid research on email readers tells us that, depending on the device, anywhere from 20% to 43% of readers spend three seconds or less on an email message. That goldfish is looking pretty good. Why do people scan? Because they have to! There’s simply too much information out there. So what does that mean...
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3 Ways to Support Your Clients During COVID-19

3 Ways to Support Your Clients During COVID-19

This is new territory for all of us. In a world where success normally correlates with planning ahead, companies have had to make a big shift. In some cases, we’ve had to plan, strategize, and execute marketing strategies—all on the same day. In uncertain times, it’s important to stay connected and remember to simply “feel.” “Feel” as a client partner, “feel” as a marketer, and most importantly—“feel” as human-being. Here are three ways that we're seeing marketers lead with courage: Write with Care It’s more critical than ever to work closely with client partners to review content that’s in-market to make sure it’s written with care. Now is the time to show customers that you value them (beyond how they contribute to your bottom line). Lead with Understanding A COVID-19 email doesn’t make sense for every brand, but showing humility and that you care does. It’s important to practice intentional listening. Listen to what your clients need, understand their goals, embrace unexpected shifts in business,...
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Learn How To Optimize Your Subscribers’ Journey

Learn How To Optimize Your Subscribers’ Journey

If you're working from home right now like we are at Trendline, you might find yourself so overwhelmed with your daily activities that you find it difficult to break out of the “business as usual” mold. Looking for something to switch up your routine? Try something new and innovative. You may be missing out on the bigger picture–your target market’s brand journey. Start By Understanding Your Audience Identifying your audience for each campaign is key. Before getting started, stop and take some time to really dig into your subscriber base by analyzing your data. Some important details to look at include: Age Location Buying needs Where/how your subscribers will be viewing your message Where your subscribers are in the buying cycle By analyzing the data you already have, you can begin to have a better understanding of your audience and how they react to your messaging. While analyzing the data, you may discover that you don't have enough data to really understand your...
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How Should Your Messaging Change in Response to COVID-19?

How Should Your Messaging Change in Response to COVID-19?

Please consider the following when discussing COVID-19 messages: “Learn to respond, not react” - Tara Brach. I’ll get right to it. Please consider if your company should send a message about COVID-19 at all. Is your message news or noise? Everyone is aware of the situation, but as Gartner nicely points out, brands must consider how your message will impact an inbox that is already piling up with COVID-related messages. “Littering your customers’ inbox with indistinguishable and interchangeable emails won’t reduce customer worries; what will do that are messages that lead with customers’ WIIFM—‘what’s in it for me?’” —Beware of Virtue Signaling or Outright Greed in Brand Communications About COVID-19, Gartner We couldn’t have said it any better. If you are certain your message is going to add value to your subscribers, then also consider how your messaging must change with this new normal. Few people want to hear a CEO’s perspective on the situation unless it includes some description of how their company is reacting...
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