Trendline Accessibility Policy

Statement of organizational commitment

Trendline Interactive, inclusive of all subsidiaries, (cumulatively “Trendline”) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity, independence and respect.

We believe in integration and equal opportunity, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under the Canadian and the US accessibility laws, where possible and up to the point of undue hardship.

Trendline developed an Accessibility Policy and an Accessibility plan that outline our strategy and actions for improving opportunities for persons with disabilities and preventing and removing barriers to accessibility at Trendline


This policy applies to all Canadian staff, customers, vendors, employees or anyone that may have contact with the company and/or use the services of Trendline Interactive Canada.

The ultimate goal of Trendline Interactive is to meet the needs of people with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.

Feedback regarding the way trendline Interactive meets the needs of people with disabilities can be made in writing, in person, online, by email, telephone or any other method. Mail should be addressed to: Human Resources, 2 Wyndham Street N, Guelph, ON N1H 4E3 or email

All feedback will be directed to management. Customers can expect a timely response through email or telephone.


We are committed to training all Canadian staff and volunteers in Ontario’s accessibility laws and aspects of the Ontario Human Rights Code that relate to persons with disabilities.

We will train our employees and volunteers on accessibility as it relates to their specific roles.

Information and communications

We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports.

As of 2020 we also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.


We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring.

We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees including a process for return to work to include accommodations as needed.

Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.

Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.

Service Animals and Support Persons

We are committed to welcoming people with disabilities who are accompanied by a support person or a service animal on the parts of our premises that are open to the public and allowable by governing regulations. We will also ensure that all staff who deal with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal or support person. If confidential information needs to be shared in front of the support person, consent will be obtained from the customer, prior to any conversation.

Notice of Temporary Disruption

Trendline Interactive will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.

Changes to existing policies

We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

Date Version Summary of Changes Author
May 1, 2021 0.1 Initial draft developed Dariya Dec


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